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Holiday Inn Express & Suites Rochester Webster Honored with IHG Performance Award For The Third Time

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies with more than 6,300 global properties across 19 brands, celebrates the leadership and successes of Holiday Inn Express & Suites Rochester Webster and its team with a 2023 Performance Award. Considered the most prestigious internal honor among IHG’s Americas region, the annual Performance Awards recognize hotels and individuals for notable achievements among several key customer criteria, including guest service and satisfaction, cleanliness, and adherence to clean energy metrics and other company standards. Holiday Inn & Suites Rochester Webster is one of 445 Performance Awards honorees selected among the organization’s more than 4,400 United States, Canada, Mexico, Latin America and South America hotels. More specifically, Holiday Inn Express & Suites Rochester Webster received the 2023 Spirit of True Hospitality Excellence award for the third time, given to IHG hotels that have achieved “elite” status for guest satisfaction and received cleanliness survey scores of at least 90.

Jolyon Bulley, Chief Executive Officer, Americas, IHG Hotels & Resorts, said: “2023 was a year of exceptional growth and success across our region, and our IHG-branded hotels and leaders played a significant part in that by continually delivering our promise of True Hospitality for Good to our guests and each other. Holiday Inn & Suites Rochester Webster and its team continue to lead by example, and I’m honored to recognize their hard work and dedication with a 2023 Performance Award.”

“I’m very proud of Alecia Stephenson, General Manager, Jo-Onna Diller, Sales Manager, and the rest of the team at the hotel for their achievements, said Marianela Hernandez Stone,” owner of the Holiday Inn Express Rochester Webster. “Since 2010, the hotel has consistently been recognized as a leader in hospitality, earning various awards that emphasize its dedication to the well-being of guests, employees, and the local Rochester community. This sustained recognition underscores the hotel’s commitment to excellence in all aspects of its operations, fostering a positive and enriching experience for everyone they serve.”

The award-winning, 104-room, Holiday Inn Express & Suites Rochester Webster offers several amenities including complimentary breakfast, an indoor heated pool, fitness center, and a 24-hours business center. Enjoy the clean and cozy standard guest rooms that feature comfortable double or king-sized beds, a sitting area with a lounge chair, mini-fridge, microwave, Keurig, and easy-accessible USB ports to charge your devices. Spread out in one of the spacious suites that includes a wet bar and a sofa bed. Holiday Inn & Suites Webster is unique in the fact that North Ponds Park is located behind the hotel, including a sidewalk that takes you to a park and walking trails. Situated at State Route 104 and Holt Road, the hotel is conveniently located 5 miles from restaurants, shopping, museums, and golf courses.

To request more information about Holiday Inn Express & Suites Rochester Webster, please call (585) 872-0900 or visit